HarborOne Mortgage has recently become aware of a scam that is being perpetrated partially in our name and we don’t want anyone to fall victim to it. If you have you received a USPS package containing a check or money order along with a letter for a money making opportunity that appears to be sent from HarborOne Mortgage you could be the recipient of a scam. Scammers will often solicit potential victims using a check or money order sent to your home. They will request you deposit the funds and return a certain amount of money back. Before you know it your bank will declare the check or money order as counterfeit and you may be on the hook for any money withdrawn from your account or wired to scammers.
HarborOne Mortgage does not employ any third-party services to solicit money making opportunities. If you have received an unexpected USPS package that appears to be from us you can call 800-877-8686 and ask to speak to someone in our Risk Department.
I just wanted to write you a note to let you know about the recent experience I had working with Eunice Depina, as the loan originator for the re-finance of my home. From our initial phone call, Eunice was extremely professional and provided me with information in a timely manner. Our re-finance was one that had a few "bumps" along the way as your bank had helped me through a very difficult time with a loan modification. As a result, getting the re-finance, with a good rate and reasonable monthly payments was a challenge. Eunice went above and beyond helping me through this process. Additionally, she was always accessible--even if she was away from her desk or at a meeting, she always let me know when she would be available and was always available exactly when she said she would be! I can't tell you what a pleasure it was working with her; she truly offers a personal face to a nuts and bolts process, gives undivided attention, and exhibits the kind of care and concern you would expect from someone you had known for a long time--and I had never talked to her before our initial phone call! It is so rare these days to experience this level of customer service and personal attention and I commend your bank for hiring employees such as Eunice. - Denise